Frequently Asked Questions
If you've got questions, we've got answers!
We will move most couches, chairs, and tables free of charge. Heavier items, and furniture with electronics or breakables will either need to be moved ahead of time by the homeowner or we can clean around it.
No guarantee can be given for complete stain removal because some stains, such as but not limited to, food colourings, hot drinks, cosmetic preparations, plant foods etc. may cause permanent colour change to the fibres and may react adversely to stain removal products.
All spots and stains cannot be removed from every fibre and fabric due to differences in fibre type and construction, the dyes used, and the finish of the fabric. The composition of the spill and the length of time the stain has remained on the article also has a bearing on stain removal. Be patient. Some spots and stains respond in time.
A lot depends on the type and thickness of your carpets and of course, the weather, but most carpets will be dry in two to three hours. Some may take a little longer.
It is better if you can leave them to dry but we recommend you wait at least 1 Hour plus before you walk on the carpet, with bare feet.
Yes, if you wish, we can make arrangements and then return the key back to you.
Yes, you can come back to clean fresh carpets and home. Just tell us who has the key and arrange for someone to be on call shall we need them and we will do the rest.
This is a commonly asked question. I have had people say that they have not had their carpets cleaned in 10 years or more because they have relied on myths and misconceptions. The fact is that cleaning extends the life of your carpet and saves you the tremendous amount of money required to replace prematurely worn carpet.
Carpets cleaned on a regular basis provide a healthy, safe living environment for you and your family at the same time adding years of life to one of the larger investments in your home.